Nexa TV Remote

How can we help?

Answers to common questions, and a direct line to us when you need one.

Contact support

Email us with your question, your TV’s brand and model, and your iOS version. We reply as soon as we can.

support@nexapro.me

Getting started

  1. Connect your iPhone or iPad to the same Wi-Fi network as your TV, and turn the TV on.
  2. Open Nexa and tap Get started (or Add TV on the Home screen if you’ve already set up). When iOS asks, allow Nexa to find devices on your local network.
  3. Choose your TV from the list. If it isn’t listed, tap Enter IP address and type the address shown in the TV’s network settings.
  4. Enter the code that appears on your TV. When pairing finishes, tap Done and your remote opens.

Requirements

Frequently asked questions

Which TVs work with Nexa?

Works with: TVs and streaming devices running Google TV or Android TV, including models from:

  • Sony BRAVIA, TCL, Hisense, Philips, Xiaomi, Sharp, Toshiba and Skyworth
  • Google TV Streamer, Chromecast with Google TV and NVIDIA SHIELD TV

Some of these brands also sell TVs with other systems. To check yours, look for Google TV or Android TV in the TV’s settings (often under About) or on its home screen.

Have a different TV? Tell us its brand and model.

Apple TV isn’t supported, because Apple doesn’t offer a way for other apps to control it. Use the Apple TV Remote in Control Center on your iPhone instead.

Nexa can’t find my TV.
  • Make sure the TV is on, and that your iPhone and TV are on the same Wi-Fi network. Guest networks often block devices from seeing each other.
  • Check that Nexa can use your local network: open Settings > Privacy & Security > Local Network and turn on Nexa.
  • Turn off any VPN on your iPhone while you set up.
  • Add the TV by its IP address: tap Add TV, then Enter IP address. You’ll find the address in the TV’s network settings.
  • Restart the TV and your Wi-Fi router, then try again.
I didn’t allow local network access. How do I turn it on?

Open the Settings app, go to Privacy & Security > Local Network, and turn on Nexa. Nexa needs this permission to find and talk to your TV. It uses it only on your own network.

The pairing code doesn’t work.
  • Type the code exactly as it appears on the TV. Codes expire after a short time, so if it disappears, start pairing again to get a new one.
  • If Nexa says the code didn’t match, tap Try again and enter the new code your TV shows.
  • If it keeps happening, or Nexa warns that something on your network may be interfering, make sure you’re on your home Wi-Fi, then start again from the list of TVs.
How do I turn my TV on from Nexa?

A TV can only answer while it’s reachable on the network. In your TV’s settings, turn on the option that keeps it connected in standby. It’s often called network standby, or something like “wake on network”, and its name and location vary by brand. With that on, the power button in Nexa can switch the TV on and off on many TVs. Turning a TV off works without this setting.

How do I type on my TV?

When a text field is active on your TV, open the keyboard in Nexa’s remote and type. Your text appears on the TV. A few apps use their own on-screen keyboard and may not accept typed text.

The remote says my TV is unreachable.
  • Check that the TV is on (or in network standby) and on the same Wi-Fi as your device.
  • Tap Retry. If Nexa found your TV on your Wi-Fi when you added it and the router has since given the TV a new address, Nexa looks for it and reconnects. If you added the TV by IP address, check the TV’s current address in its network settings.
  • If Nexa asks you to pair again, for example after a TV reset, tap Pair again (or Pair this TV again).
How do I rename or remove a TV?

On the Home screen, touch and hold a TV, or open its options, then choose Rename or Forget TV. Forgetting a TV removes its pairing keys and details from your device.

How do I use Siri and Shortcuts?

Try phrases like:

  • “Mute the TV in Nexa”
  • “Turn up the volume in Nexa”
  • “Pause the TV in Nexa”
  • “Open the remote in Nexa”

You’ll also find Nexa’s actions in the Shortcuts app. When you have more than one TV, Siri asks which one you mean. Your iPhone must be on the same Wi-Fi as the TV. If you use more than one iPhone or iPad, pair your TVs on each one.

How does Nexa work on Apple Watch?

Nexa on Apple Watch offers quick controls such as mute, volume, and play or pause. Your watch sends each command through your iPhone, so keep your iPhone nearby and connected to the same Wi-Fi as your TV. Pairing a new TV happens on iPhone.

What is the card on my Lock Screen?

While a TV is connected, Nexa can show a Live Activity on the Lock Screen and in the Dynamic Island, with buttons to turn the TV off and to open the remote. To turn the TV off from the Lock Screen, you need to unlock your iPhone first. You can turn Live Activities off for Nexa in Settings > Nexa.

How do I send diagnostics to support?

In Nexa, open Settings and tap Share diagnostics. You’ll see exactly what will be shared before anything is sent, then choose how to send it, for example by email to support@nexapro.me. Diagnostics never include pairing keys.

Does Nexa collect my data?

No. Nexa has no account, no analytics and no ads. Your TVs, settings and pairing keys stay on your device. Read the full privacy policy.