The short version
- Nexa doesn’t collect, sell or share your personal data.
- There’s no Nexa account, no analytics, no advertising and no tracking.
- Nexa talks to your TV directly over your local network. We don’t run servers that your commands pass through.
- Your TVs, settings and pairing keys are stored only on your own devices.
This policy explains how the Nexa TV Remote app for iPhone, iPad and Apple Watch (“Nexa” or “the app”) and the website nexapro.me handle information. In this policy, “we” and “us” mean the developer of Nexa.
Information we collect
None. Nexa doesn’t collect personal data, and doesn’t send information about you, your devices, your network or what you watch to us or to anyone else. Nexa contains no analytics, advertising, attribution or crash-reporting software from third parties.
Information stored on your device
To work as a remote, Nexa keeps some information on your device. It stays there, and we never receive it.
| What | Why | Where |
|---|---|---|
| Your TVs: the names and rooms you give them, the platform, and how to find and reach them on your network (such as the TV’s IP address and the name it announces on your network) | To show your TVs and reconnect to them | In the app’s storage on your device, protected by iOS data protection |
| Pairing keys and certificates, and a fingerprint of each TV’s public key | To connect to your TV and check that it’s the TV you paired | In your device’s Keychain. They aren’t synced through iCloud Keychain and are never sent to your Apple Watch |
| App preferences, such as haptic feedback and whether you’ve finished setup, and on Apple Watch, which TV you last picked | To remember your choices | In the app’s settings on your device |
Your TV list and settings may be included in device backups that you make with iCloud Backup or a computer. Those backups are handled by Apple and by you, not by us. Pairing keys are kept for this device only and aren’t restored to a different device.
Local network access
iOS asks for your permission before Nexa can use your local network. Nexa uses it only to find compatible TVs on your Wi-Fi and to send them the commands you choose, such as volume, navigation, text you type into the remote’s keyboard, or power. These connections go directly from your device to your TV and are encrypted. Your TV also receives the basic information needed to pair, such as the app’s name and version, but not your name or your device’s name. Nexa doesn’t scan your network for other kinds of devices, and doesn’t send information about your network anywhere.
You can turn this permission off at any time in Settings > Privacy & Security > Local Network. Nexa can’t find or control TVs without it.
Apple features Nexa uses
Apple Watch
Your iPhone sends your Apple Watch a short list of your TVs: each TV’s name, a random identifier, the controls it supports and whether it’s reachable, plus which TV you last used. Commands from your watch travel to your iPhone, which sends them to the TV. This uses Apple’s connection between your iPhone and your watch; pairing keys and network addresses are never sent to the watch.
Siri and Shortcuts
When you use Nexa with Siri or Shortcuts, your TV names and rooms are made available on your device so that you can choose a TV. Siri can mute, change the volume, and play or pause without unlocking your iPhone; turning a TV off needs your iPhone to be unlocked. Requests you make to Siri are handled by Apple under Apple’s Privacy Policy. We don’t receive your voice or your requests.
Lock Screen and Dynamic Island
While a TV is connected, Nexa can show a Live Activity with the TV’s name, room and connection status. It’s visible on your Lock Screen without unlocking your iPhone. You can turn Live Activities off for Nexa in Settings > Nexa.
In-app purchases
If Nexa offers in-app purchases, Apple processes them through the App Store. We don’t receive your name, payment details or Apple Account information.
Crash reports from Apple
If you turn on Share With App Developers in Settings > Privacy & Security > Analytics & Improvements, Apple may give us crash reports and app statistics that don’t identify you. This is controlled by you and Apple, and you can turn it off at any time.
Diagnostics you choose to share
Nexa never uploads diagnostics automatically. If you ask for help, you can tap Share diagnostics in Nexa’s Settings. You’ll see the exact text before anything leaves your device, and you choose how to send it, for example by email.
Diagnostics contain technical event codes and timings, such as connection errors, with a scrambled code in place of each TV. They don’t include TV names, network addresses, pairing keys or anything you typed.
When you contact us
If you email us, we receive your email address and whatever you include in your message, such as diagnostics. We use it only to reply and to help you, we don’t share it with anyone, and we delete it when it’s no longer needed for your request.
This website
nexapro.me is a static website. It uses no cookies, no analytics and no third-party trackers. Like any website, our hosting provider may record standard technical information, such as IP addresses and the pages requested, in server logs that are used to run and secure the site.
Deleting your information
- To remove a TV, choose Forget TV in Nexa. This deletes the TV’s details and its pairing keys from your device.
- Deleting the app removes its data from your device. iOS may keep some Keychain items after an app is deleted; if you reinstall Nexa, it deletes any leftover pairing keys the first time you open it. To delete pairing keys immediately, use Forget TV before deleting the app.
- To remove Nexa from a TV, use the TV’s own settings, as Nexa can’t change them for you.
Children
Nexa doesn’t collect personal data from anyone, including children.
Your rights
Because we don’t collect or store personal data about you, we have nothing to access, correct, move or delete on our side. Depending on where you live, you may have rights under laws such as the GDPR or the CCPA. If you have a question about them, please contact us.
Changes to this policy
If we change how Nexa handles information, we’ll update this page and its effective date before the change takes effect. If a change means Nexa would collect personal data, we’ll explain it in the app and ask for your consent first.
Contact
Questions about privacy? Email support@nexapro.me.